Privacy Policy

Your Privacy Matters to Us

At Terra Estate, we value your trust and are committed to protecting your personal information. Whether you are browsing our website, enquiring about a property, requesting professional advice or engaging our real estate services, we respect your privacy and handle your information responsibly.

This Privacy Policy explains how Terra Estate collects, uses, stores, shares and protects personal information through our website and business operations.

1. Who We Are

Terra Estate is a real estate company providing property sales, property acquisition, investment advisory, property management and related real estate services in Kenya.

For the purposes of applicable data protection legislation, including the Kenya Data Protection Act, 2019, Terra Estate acts as a data controller when determining how and why personal information is processed.

We are committed to handling personal information lawfully, fairly, transparently and securely.

2. Information We Collect

We may collect personal information when you interact with our website, contact our team or use our services.

Personal and Contact Information

This may include:

  • Full name

  • Email address

  • Telephone number

  • Preferred communication method

  • Residential or business address, where relevant

  • Information submitted through enquiry and contact forms

Property-Related Information

When you enquire about our services, we may collect:

  • Property preferences and requirements

  • Preferred locations

  • Property budgets and price ranges

  • Buying, selling or rental intentions

  • Property ownership information

  • Investment interests and objectives

  • Viewing requests and appointment details

Transaction and Verification Information

Where necessary to provide services, meet legal obligations or facilitate property transactions, we may request identity documents, ownership records, transaction documents or other relevant information.

We collect such information only where there is an appropriate legal basis and a legitimate business or legal requirement.

Automatically Collected Information

When you visit our website, certain technical information may be collected, including:

  • IP address

  • Browser type and device information

  • Pages visited

  • Time spent on our website

  • Referral sources

  • General website usage and interaction data

This information helps us understand website performance, improve functionality and provide a better browsing experience.

3. How We Use Your Information

Terra Estate may use personal information to:

  1. Respond to property enquiries and requests.

  2. Recommend properties matching your preferences.

  3. Arrange property viewings and appointments.

  4. Facilitate property sales, purchases, rentals and management services.

  5. Provide property investment and market advisory services.

  6. Communicate important information about your enquiries or transactions.

  7. Maintain client records and manage professional relationships.

  8. Improve our website, services and customer experience.

  9. Send property updates and marketing communications where permitted by law.

  10. Comply with applicable legal, regulatory and contractual obligations.

  11. Detect, prevent and address fraud, misuse and security incidents.

We do not use personal information for purposes incompatible with those for which it was collected unless permitted by law.

4. Legal Basis for Processing Personal Information

We process personal information where permitted under the Kenya Data Protection Act, 2019 and other applicable laws.

Depending on the circumstances, processing may be based on:

  • Your consent.

  • The need to perform a contract or take steps before entering into one.

  • Compliance with legal obligations.

  • Legitimate interests pursued by Terra Estate or relevant third parties, where permitted and balanced against your rights.

  • Other lawful grounds recognised under applicable legislation.

Where processing requires consent, you may withdraw that consent at any time, subject to applicable legal limitations.

5. Property Enquiries and Client Communications

When you submit an enquiry about a property or service, we use the information provided to respond and assist you.

This may involve contacting you through telephone calls, email or messaging platforms such as WhatsApp, depending on your preferences and the communication channels you use.

We may retain relevant communications to provide consistent service, maintain appropriate records and follow up on enquiries.

Submitting an enquiry does not automatically mean that you have agreed to receive unrelated marketing communications.

6. Sharing Your Personal Information

Terra Estate does not sell personal information to third parties.

We may share relevant information with trusted parties where necessary to deliver our services, including:

  • Property owners, landlords and authorised representatives.

  • Property buyers and tenants, where appropriate.

  • Legal professionals and conveyancing specialists.

  • Property valuers, surveyors and other relevant professionals.

  • Website hosting, technology and communication service providers.

  • Payment and financial service providers, where relevant.

  • Government agencies and regulatory authorities where required by law.

We take reasonable steps to ensure that personal information is shared only when necessary and handled with appropriate confidentiality and security.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support functionality, improve performance and understand visitor behaviour.

Cookies may be used to:

  • Remember website preferences.

  • Maintain essential website functionality.

  • Analyse website traffic and visitor interactions.

  • Improve navigation and user experience.

  • Support marketing and advertising activities, where applicable.

You can manage cookies through your browser settings and any cookie controls provided on our website.

Where legally required, we will obtain your consent before using non-essential cookies or tracking technologies.

Disabling certain cookies may affect some website features.

8. Marketing Communications

With your consent or where otherwise permitted by law, Terra Estate may send information about:

  • New property listings

  • Featured properties

  • Real estate market updates

  • Investment opportunities

  • Property-related guides and insights

  • Company news and service updates

You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

We will continue sending essential service-related communications where necessary.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, misuse and unlawful disclosure.

These measures may include:

  • Secure website connections.

  • Appropriate access restrictions.

  • Secure data storage practices.

  • Website and server security maintenance.

  • Access controls for authorised personnel.

  • Security monitoring and system updates.

Although we take reasonable precautions, no internet-based system or electronic transmission method can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal requirements, resolve disputes and maintain appropriate business records.

Retention periods may vary depending on the nature of the information, the services provided and applicable legal obligations.

When information is no longer required, we will take appropriate steps to delete, anonymise or securely dispose of it.

11. Your Data Protection Rights

Subject to applicable law, you may have the right to:

  • Be informed about how your personal information is used.

  • Access personal information held about you.

  • Request correction of inaccurate or misleading information.

  • Object to certain processing activities.

  • Request deletion of information where legally appropriate.

  • Request transfer of your information where applicable.

  • Withdraw consent where processing is based on consent.

To exercise your rights, please contact Terra Estate using the contact details provided below.

We may need to verify your identity before responding to certain requests.

You may also lodge a complaint with Kenya’s Office of the Data Protection Commissioner if you believe your personal information has been handled unlawfully.

12. Third-Party Websites and Services

Our website may contain links to external websites, property platforms, mapping services or social media platforms.

These third-party services operate under their own privacy policies and data protection practices.

Terra Estate is not responsible for the privacy practices or content of websites that we do not control.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.

13. International Data Transfers

Some technology providers or service partners we use may process or store information outside Kenya.

Where personal information is transferred internationally, we will take appropriate steps to comply with applicable Kenyan data protection requirements, including relevant safeguards and transfer conditions.

14. Children’s Privacy

Our website and real estate services are primarily intended for adults.

We do not knowingly collect personal information directly from children without an appropriate lawful basis and any required parental or guardian consent.

If we become aware that personal information has been collected from a child unlawfully, we will take appropriate corrective action.

15. Changes to This Privacy Policy

Terra Estate may update this Privacy Policy periodically to reflect changes in our services, website functionality, business practices or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

We encourage visitors to review this policy occasionally to stay informed about how we protect personal information.

16. Contact Us

If you have questions about this Privacy Policy, how we handle personal information or wish to exercise your data protection rights, please contact us.

Terra Estate

Website: https://www.terraestate.co.ke

Contact Page: https://www.terraestate.co.ke/contact-us/

For privacy-related enquiries, please use our contact form and indicate that your message concerns data protection or privacy.

We will review your request and respond in accordance with applicable legal requirements.

Your Trust. Our Responsibility.

At Terra Estate, protecting your personal information is an important part of building lasting client relationships. We are committed to providing professional real estate services while respecting your privacy, confidentiality and data protection rights.

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